Settings

Configure language, theme, shortcuts, rule scope, password and your account preferences.

Help Center / Settings
What does 'Apply to' mean? Organic, sponsored or both?

In your account you can decide which post types GeniReply should act on:

  • Organic posts only — acts on comments on normal Page posts, not on sponsored ads
  • Sponsored ads only — acts only on comments under Facebook/Instagram Ads
  • Both — default behavior: covers everything

Use "Sponsored only" if you run huge ad volumes and want to focus automated moderation there; use "Organic only" if you have a manual community-management strategy on regular posts.

Can I change the interface language?

Yes. At the top right, next to your username, you'll find the language selector. GeniReply supports:

  • 🇮🇹 Italian (master language)
  • 🇬🇧 English
  • 🇪🇸 Spanish
  • 🇫🇷 French
  • 🇩🇪 German

The language is saved per user: when you return you'll see the app in your chosen language. Switching languages does not affect the text of the public replies of your rules — those stay in the language you wrote them in (because they're messages to your followers, not to the interface).

How do I change my password?

You can change your password directly in the app: go to Settings → Change password. Enter your current password and then the new one (at least 8 characters, including one uppercase letter, one lowercase letter and one number).

If you've forgotten your password and can't log in, write to info@contributoutile.it and we'll send you a temporary password.

⚠️ Security: never share your password via chat, Slack or unencrypted email. If you receive a temporary password, you'll be asked to change it on first login.
How do I enable Dark mode?

Go to Settings and look for the Dark mode section. Click the toggle to enable or disable dark mode.

When dark mode is enabled:

  • The background turns dark across all app screens
  • Text and elements adapt automatically for readability
  • The icon next to the toggle switches from sun (☀️) to moon (🌙)

Your preference is saved in the browser: when you reopen GeniReply, you'll find the same theme you chose. If you use a different browser or clear browser data, the theme will revert to light (default).

Dark mode works with all 6 available graphic themes: each theme has its own dark variant optimized for readability and contrast.

💡 Dark mode reduces eye strain during long moderation sessions, especially in the evening or in low-light environments.
How do I change the interface's graphic theme?

GeniReply offers 6 graphic themes that completely change the interface colors. To switch themes, go to Settings and find the Graphic theme section.

Available themes:

  • Standard — the default theme with professional blue tones
  • Nebula — purple/indigo hues, inspired by deep space
  • Aurora — warm amber and orange tones, welcoming and vibrant
  • Minimal — neutral grayscale, for those who prefer a clean, essential design
  • Ocean — aqua-green hues, fresh and relaxing
  • Fuchsia — fuchsia/magenta tones, bold and modern

On the left you'll find the theme list: clicking a name shows a miniature preview on the right of how the Dashboard will look with that theme. The theme is applied immediately across the entire app.

Each theme has a light and a dark variant, controlled by the Dark mode toggle. The combination of theme + dark mode gives you 12 different looks to choose from.

💡 Your chosen theme is saved in the browser: when you reopen GeniReply it will be exactly as you left it.
What keyboard shortcuts can I use?

GeniReply supports keyboard shortcuts for fast navigation and actions from the Inbox page. You can enable them in Settings → Keyboard shortcuts. Available shortcuts:

  • J / K — move to the next / previous comment in the Inbox list
  • A — archive the selected comment
  • D — move the comment to trash
  • Esc — close the comment detail panel
  • ? — show/hide the shortcuts summary overlay

Shortcuts only work when you're not typing in a text field (e.g. reply, simulator). If the cursor is inside an input field, keys work normally for typing.

💡 For a quick reminder, press ? at any time: an overlay will appear with the full shortcuts list.
How do I enable browser notifications?

Go to Settings → Browser notifications and toggle the switch on. Your browser will ask you to grant notification permissions.

Once enabled, GeniReply will notify you in real time when:

  • A new comment is classified by the polling system
  • A comment requires manual attention (low confidence)

Notifications work even when GeniReply is not the active tab, as long as the browser is open. The preference is saved in the browser: if you use a different browser, you'll need to enable them again.

💡 If you don't receive notifications after enabling them, check your operating system settings: you may need to allow notifications at the browser level in your system preferences.
How does company switching (multi-tenant) work?

If your account is associated with more than one company (tenant), a dropdown menu will appear in the sidebar allowing you to switch between companies without logging out.

How it works:

  • Each company has its own rules, comments, connected pages and settings
  • When you switch company, the entire app reloads showing the selected company's data
  • Your role (admin, operator) can be different in each company

If you only have one company in your account, the dropdown doesn't appear: the interface stays the same as before.

💡 To add a user to a new company or create a new tenant, contact the system administrator or write to info@contributoutile.it.
How do AI automatic replies work?

GeniReply can reply to comments fully autonomously using artificial intelligence. When you enable this feature, the system:

  1. Classifies the comment with AI and matches it to the right rule
  2. Generates a reply that is natural and contextual, based on the rule's reply text, tone and configured language
  3. Publishes the reply directly under the original comment on Facebook or Instagram

To enable AI automatic replies, go to Settings and toggle AI automatic replies on.

Key features:

  • Replies are AI-generated, not copied from a template: each reply is unique and adapted to the comment's context
  • The system does not reply to comments whose action is delete or ban — a reply would be pointless
  • If the rule has Reply to set to "None", the AI reply is skipped
  • If the comment contains excluded terms, the automatic reply is skipped
  • Comments with automatic AI replies are marked as "AI Reply" in the Inbox, to distinguish them from manual replies

You can always edit or delete an AI reply after it has been published, directly from the Inbox.

⚠️ We recommend testing your rules with the Simulator before enabling automatic replies: a misconfigured rule could generate out-of-context responses.
How does GeniReply improve from my corrections?

Every time you correct a classification (in the Inbox or the Simulator), GeniReply learns from the mistake and improves future accuracy. The learning system works in two ways:

1. Exception keywords

When you move a comment from the wrong rule to the correct one, GeniReply analyses the comment text and identifies keywords from the wrong rule that were present. These words are added as exceptions to the wrong rule, so next time the AI encounters them in a similar context, it knows NOT to classify the comment under that rule.

2. Temporal weighting of corrections

Corrections made within the last 48 hours carry much more weight in classification than older corrections. This means:

  • When you correct an error, the improvement is immediate — just 2-3 corrections are enough to stabilise a pattern
  • Recent corrections are presented to the AI as "MAXIMUM WEIGHT", while older ones serve as supporting context
  • The system uses up to 50 corrections as examples for the AI (most recent ones have priority)
💡 You don't need to correct dozens of comments: even just 2-3 targeted corrections on the same error pattern are enough to realign the classification. The AI learns quickly.
How does the thread view work in the Inbox?

In the Inbox toolbar you'll find a Thread view toggle that changes how comments are displayed:

  • Flat view (default) — all comments are listed in chronological order, one after another
  • Thread view — comments are grouped by originating post, so you can see the entire conversation under each post

Thread view is especially useful when you want to:

  • Understand the context of a comment — by seeing other comments on the same post
  • Moderate an entire problematic thread in one go
  • Check whether GeniReply has already replied to other comments on the same post

Grouping is done client-side: it doesn't change the data, only the display. You can switch freely between the two views at any time.

How do I export the monthly PDF report?

On the Analytics page you'll find the Export PDF Report button. Clicking it generates a complete report for the selected month including:

  • Key KPIs — total comments, by platform, by source
  • Rule distribution — which rules worked the most
  • Daily volume — comment trends day by day
  • Reply statistics — how many comments received an automatic reply
  • Top actions — most frequent moderation actions

The report opens in a new tab as a printable HTML page: you can save it as PDF using your browser's Print → Save as PDF function.

💡 The report is designed for sharing with clients: it only includes aggregate data and does not show individual comment content.
How do I delete my account and my data?

To permanently delete your account and all associated data (rules, historical comments, logs), write to info@contributoutile.it from an address linked to your account. We'll confirm the request and proceed with deletion within 30 days, as required by Art. 17 GDPR (right to be forgotten).

For formal GDPR requests (access, portability, deletion) you can also write to our certified email (PEC): contributoutile@pec.it. See the Privacy Policy for all the details on your rights.